Reviews

Optimizing Guest Survey Conversions Through Email Marketing

An important tip to keep in mind when building your email marketing for guest survey conversions is email length. Pair that with a prominent call-to-action

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How to Respond to Guest Reviews: Avoiding Common Pitfalls

As more and more travelers pack up and plan trips, hotels will see a proportional rise in guest reviews. NB: This is an article from Travel Media Group This can […]

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Which Guest Feedback Tool Is Right for Your Hotel?

The goal of guest feedback is to understand how to refine your guest experience and understand the needs of future travelers hoping to visit your property

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How Can My Hotel Recover from the Pandemic? Focus on Feedback

A solid guest survey and feedback strategy is the grounding force your hotel needs to guide your future initiatives and ensure continued success

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The Best Way To Get A Higher Ranking On TripAdvisor

A hotel’s TripAdvisor ranking is calculated using guest ratings however it’s not quite that simple. The current algorithm is based on assessing four areas:

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A Simple Guide To Reputation Management For Luxury Hotels

The quantity and quality of your reviews, management responses, social media posts and photo uploads play a key role in your hotel reputation management

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tripadvisor on a mobile phone

Which Tripadvisor Platform is Right For Your Hotel?

The review-giant-turned-distribution-platform-turned-membership-program rolled out its fourth program, Tripadvisor PLUS; time will tell if it will succeed.

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Six Ways You Can Boost Revenue During the Pre-Stay Phase

During the pre-stay phase, you can already start creating great experiences and boost revenue while guests are looking, booking, and preparing their stay

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Guest Satisfaction in Hotels: 7 Ways to Improve It

It was my friend’s birthday yesterday. To give him a surprise, I ordered a choco lava cake from a newly opened bakery in our vicinity. NB: This is an article […]

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4 Essential Hotel Metrics Every General Manager Should Track

Managing a hotel requires visibility and insight into your operations from every angle. Understanding hotel metrics, and how to measure them, is key

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