Reviews

Crafting Exceptional Responses to Your Hotel Online Reviews

We have seen hoteliers using reviews to appeal to or respond to the next traveler who may be reading reviews. This puts the original guest to the side

Read more

people with speech bubbles above their heads with stars inside reflecting guest hotel reviews and the potential impact on hotel revenue management strategies

How Do Guest Reviews Impact Revenue Management Strategies?

By understanding the influence of guest reviews on booking decisions hoteliers can maximize revenue potential and maintain a competitive edge in the market

Read more

person about to tick a box possibly on a hotel satisfaction survey illustrating the importance of these surveys to improve services

Satisfaction Surveys: Best Questions to Ask Your Hotel Guests

Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services

Read more

Spreading The Love: Responding to Your Hotel’s Guest Feedback

As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available

Read more

The Huge Disconnect Between Brand Motto and Guest Experience

Are you relying only on guest surveys and reviews, which we all know are skewed and biased? Or do you have leaders observe, score, and coach guest service?

Read more

How to Respond to a Negative Hotel Guest Review

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

Read more

The Impact of Online Reputation on Hotel Revenue

While luxury hotels show promising trends in their online reputation, there is a clear indication guests are sensitive to the price of additional services

Read more

How is Your TripAdvisor Ranking Calculated and How to Improve It

To improve your overall tripadvisor rating and ranking you need to look at improving all three of the popularity index factors

Read more

Customer Insights: How Feedback Drives Quality in the Hotel Industry

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

Read more

Responding to Hotel Reviews: Everything You Need to Know (2024)

This would not be a complete article on hotel review response if we did not mention the unfortunate results of ignoring your hotel reviews

Read more