Reviews

You Should Never Block a Bad Review (What to do Instead)

Here are a few reasons why you should accept a negative review gracefully, and some steps for managing your online reputation the right way

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What Were The Top Guest Review Sources in 2022?

Discover where the guests preferred to leave feedback globally, in EMEA, APAC, and the US. We looked at top guest review sources in 2022

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How Guest Reviews Impacted Hotel Performance in 2022

The power of guest reviews goes beyond improving online reputation. Turning feedback into valuable data, you better understand what guests like and dislike

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EMEA Hoteliers: How Did Your Hotel Guest Feedback Compare?

Average hotel ratings in EMEA were lower than for the rest of the world. Here’s a look at 5 key takeaways to improve hotel marketing and guest feedback

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What Guest Reviews Tell Us About Travel Recovery in 2022?

Where exactly are we in terms of global recovery? We analyzed more than 128 million guest reviews and here’s what they tell us about travel recovery

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Get Spring Break Ready at Your Hotel

To get your hotel ready for spring break ensure you have a well-built hotel reputation. Unfortunately, reputations are not built overnight

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How to Get Guest Feedback and Why it is Important?

We look at the importance of having a guest feedback system in place, how you can use technology to collect it, as well as best strategies to get feedback

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Hotel Online Reviews: Window Into Guest’s Wants and Needs

Tracking and managing your reviews can be a golden ticket to improving your hotel experience, guest satisfaction and marketing strategy

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Manage Negative Guest Reviews with the 4 Rs

As tempting as it may be to turn a blind eye to a negative review, statistics show it’s critical you respond to every review, especially the negative ones

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traveller looking at a hotel review on a laptop reflecting importance of reputation management and it's impact on driving hotel revenue

Why Effective Reputation Management Is Key To Increasing Hotel Revenue

Why is reputation management crucial to a hotel’s ADR? That is simple, positive reviews lead to more bookings, and more bookings lead to higher revenue

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