Operations

What GMs typically do when asked about money is they defer to the financial person, because they do not want to make any financial missteps

The General Manager who puts more effort into the commercial work in the hotel will likely steal market share from the competition

If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out

We’ll look at some of the best ways to prevent high power costs in a hotel and look at more in detail how the energy cost crisis is affecting hoteliers

Today we look at hotel consultancy and ask are they really the seagull at a picnic, i.e. they swoop in, make a mess and then leave … maybe a bit unfair!?

There are a number of ways that digitalisation can help you create a more efficient business model for your hotel and boost your profits

Hotel Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors

With the dichotomy of higher prices, increasing costs and the continuing staffing challenge we ask how might the hotel industry adapt over the coming years

We catch up with Bill and Jacqueline a couple of weeks before they release their latest study into the gig economy and it’s relevance for the hotel sector

Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!