How can hotel marketers attract guests as the industry changes?
More than ever, consumers are getting information from a variety of channels and making decisions based on an increasingly nonlinear discovery and decision-making process that may never include a brand’s […]
How to meet today’s hotel guest expectations
Long gone are the days where a website with an online booking option is sufficient to attract guests to your property. Today’s savvy consumer craves personalised, immersive experiences. They want […]
What Hotels Can Learn from Amazon Go
Last week, online retail giant, Amazon, wowed the internet community when they released this preview of their new shopping innovation, Amazon Go. The concept is a “Just Walk Out” shopping model […]
Driving Ancillary Revenues With Your Hotel Property Management System
In the travel industry, 48% of airline passengers and 59% of hotel guests said they were interested in upgrades or additional services. The airline industry has found a model that […]
Solving Hotels Data Management Problem in 3 Steps
For most businesses, the single most valuable category of data is customer data, often collectively managed through a customer relationship management (CRM) system. However, managing a customer database can be […]
Hotel Marketing: 10 Things That Worked in 2016
Marketing can often seem like a bottomless pit of possibilities. The days of investing in only a few marketing channels are long gone. Now, there are endless ways to reach […]
What drives guests to be promoters of your brand?
In previous research conducted, we’ve seen that the Net Promoter Score has a positive correlation to a hotel’s TripAdvisor rating. Of course that makes sense, a positive review would hopefully tie in with someone […]
Emerging Technology in Travel, Hotels, Airlines and OTAs
In an ever-shifting technology landscape, we’ve identified three major trends that will have the greatest impact on travel,airlines, hotels and OTAs in 2017 Megatrend #1: Connected Intelligence The world is […]
Airbnb stands to lose business in NYC after dropping lawsuit
Airbnb earlier this month dropped its 6-week-old lawsuit against New York state attorney general Eric Schneiderman, New York City and NYC mayor Bill de Blasio, in a move that could […]
Google Local Universal Now Shows Four Ads By Default
Google has increased the number of ads shown by default in its Local Universal listings from two to four. In this post, we take a look at what changes Google has […]