TSA Solutions supports the Hotel Atlantic Kempinski Hamburg to Enhance its Upsell Revenue, Promote Guest Satisfaction and Motivate Front Office Teams
The 221-Room Hamburg Property Becomes the Third Kempinski Hotel in Germany to Partner with TSA Solutions, Which Now Has 27 Hotels in Germany and more than 50 in Central Europe
Continuing its worldwide expansion and accelerated growth in Central Europe, TSA Solutions has implemented its Front Desk Upselling program to support the Hotel Atlantic Kempinski in enhancing upselling revenues, identifying hidden guest needs to promote increased guest satisfaction, and motivate Front Desk associates.
In just a few weeks since implementing the program, the hotel has already seen significant results. Marco Winter, Executive Assistant Manager said, “Already in place at our sister properties, the Hotel Falkenstein Grand Kempinski and Villa Rothschild in Frankfurt, our goals are to generate an increase in our incremental revenue through front desk upselling – supported by professional front desk training from TSA Solutions. The results so far have been impressive, including positive impacts on our staff, helping them quickly identify ‘hidden’ guest needs which can go toward improving guest satisfaction.” He concluded, “Our objectives have been met admirably in a very short time, and we are especially impressed with the organization, creativity and execution of the training program, which provides a consistent foundation of knowledge for all our people – and efficiencies in administration and upselling execution that lets everyone on property do their jobs better.”
As the undisputed innovator in the upselling space with more than 85% partner’s renewal rate, TSA Solutions is committed to forming long-term working relationships that result in mutual success. TSA’s Front Desk Upselling programs combine proven training techniques with daily and monthly performance measurement tools, reports and monthly planning and strategy meetings, to ensure ongoing success and high ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely.
TSA has now partnered with 27 distinctive hotels in Germany, one of the fastest growing market in the region and more than 50 in Central Europe, as widespread adoption of its solutions accelerates.