upselling

expert partner logos supporting hotel industry

5 Expert Partner Initiatives to Support Hotel Sector

We wanted to use this article to highlight current intiatives from 5 of our Expert Partners. These are offers they are providing to help support the Hotel sector during this crisis

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How Hotels Can Survive a Downturn with AI Upselling Technology

Upselling has even more value in a downturn when there are empty rooms or when guests are booking at the best available rate and standard room types.

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Does Pre-Stay Upselling Cannibalise Front Desk Upselling?

Does Pre-Stay Upselling Cannibalise Front Desk Upselling?

A common worry is that pre-arrival upselling cannibalizes front-desk upselling, thus reducing the receptionists’ chances to upsell guests. But does that actually happen?

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An Independent Hotelier’s Guide to Upselling & Cross-Selling

Upselling and cross-selling are important strategies adding value and increasing customer loyalty. When implemented successfully you should see increased ADR and incidental revenue too.

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Platform Thinking: A Powerful Approach to Upselling

When hotels select only one point of contact to rely on data for upselling the systems inevitably rely on different data about the guest, which disrupts the overall guest experience.

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Why Machine Learning is Critical to Effective Upselling

Upselling has traditionally been a guessing game. Trial and error. In fact, an article from not all that long ago suggested that the front desk should “gauge the needs of […]

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How To Think About Upselling: Guest Engagement, Intelligence, and ROI

Some properties still view upselling through a traditional lens – using the same well-worn tactics that have been around for, well, forever. But upselling has evolved, namely in technology.

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The Secret of Hotel Upselling and Cross-Selling

Hotel upselling and cross-selling are both great ways for you to boost incremental revenue on bookings. Both strategies revolve around a similar goal but it’s important to understand their differences. […]

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Measuring and Incentivizing Front Desk and Reservations Upselling

Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018. If so, I’m pretty sure your owners or asset managers […]

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Best Practices: Upselling and Improve Customer Satisfaction

From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are not just tools to boost profits, […]

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