upselling

This case study explores the journey of a UK hotel group, Kabannas, as they automate answering incoming queries and boost upselling conversation rates

By aligning your upselling efforts with your brand, you can transform every guest interaction into an opportunity to showcase your unique value proposition

Upselling strategies enhance experience, are tailored to guests and shouldn’t feel like a hard sell. Importantly, it should be used over the guest lifecycle

In the dynamic world of hospitality, where guest satisfaction is key, the Front Desk Manager must embrace revenue management to ensure a profitable hotel

By recognizing the influence of reception staff, hotels can create exceptional guest experiences, foster loyalty, and achieve their revenue management goals

Not only will upselling in the front office help you meet and exceed guest expectations, but it will also let you unlock another lucrative revenue stream

In order to monitor upselling performance, senior leaders need to determine which key metrics are most important

By implementing these hotel sales strategies, you unlock a greater ability to enhance guest experiences and drive revenue growth

Optimising your service standards is a highly effective way to make your property stand out from the online competition and boost overall profitability

Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry