reviews
Guest Surveys for Advanced Guest Insights
To better understand what your guest wants out of a visit to your hotel, you’ll need to understand two crucial factors
How to Get an Effective Hotel Guest Engagement Strategy
If you want to stand out in the mind of your guest and create loyalty, personalising their journey and showing you care about pleasing them is the solution
2019 vs 2021: New Guest Feedback Benchmarks
By using guest feedback information to tailor your product offering to the market most likely to return soonest, you stand to recover as quickly as possible
The Importance of Guest Feedback to the 2021 Traveler
To maintain your hotel reputation takes a consistent effort. Understanding the importance of guest feedback, you can develop a plan to earn positive reviews
Optimizing Guest Survey Conversions Through Email Marketing
An important tip to keep in mind when building your email marketing for guest survey conversions is email length. Pair that with a prominent call-to-action
How to Respond to Guest Reviews: Avoiding Common Pitfalls
As more and more travelers pack up and plan trips, hotels will see a proportional rise in guest reviews. NB: This is an article from Travel Media Group This can […]
Which Guest Feedback Tool Is Right for Your Hotel?
The goal of guest feedback is to understand how to refine your guest experience and understand the needs of future travelers hoping to visit your property
How Can My Hotel Recover from the Pandemic? Focus on Feedback
A solid guest survey and feedback strategy is the grounding force your hotel needs to guide your future initiatives and ensure continued success
The Best Way To Get A Higher Ranking On TripAdvisor
A hotel’s TripAdvisor ranking is calculated using guest ratings however it’s not quite that simple. The current algorithm is based on assessing four areas:
A Simple Guide To Reputation Management For Luxury Hotels
The quantity and quality of your reviews, management responses, social media posts and photo uploads play a key role in your hotel reputation management