reservations

What can hotel reservations do that no website, IVR voice, or chatbot do? By asking the right questions, we can enable uniquely human engagement

How can you run a reservation department short-staffed and still be able to offer elevated guest service and increased revenues?

It is important a hotel takes initiative and follows up with potential guests throughout the entire booking process. This increases the chances of success

There is a general consensus that a good room upselling strategy brings a lot of value to the hotel. We summarise it in four points:

One Instagram feature many restaurant operators still aren’t aware of is the ability to add a reservation link within a restaurant’s Instagram profile

Getting the GMB basics right is very important so let’s look at a powerful way to drive bookings to your restaurant by adding a ‘Reserve a table’ button

Staycation is here to stay. Strong occupancy is here to stay but the question remains for us all… how much occupancy is too much?

A lot of hotels see the bulk of their demand coming in a three-day window, with business booked in the day for the day now a more common occurrence

Achieving 100% occupancy is essential yet a crucial process for hoteliers, and last-minute bookings are what save them from such unbearable losses

Demand forecasting in hotels is nowadays crucial. But it isn’t easy. Which is why most hotels struggle to understand and predict guests’ behaviour.