loyalty
Loyalty Programs Could Help Soften Impact of Economic Downturn
Loyalty program members has grown faster than total room supply over the past 10 years, helping to expand the potential base of guests
Myth Busting Points Based Hotel Loyalty Programs
If you’re still thinking that a points based loyalty program is the way to go, don’t limit yourself. Open your hotel up to more possible ancillary revenue
Getting to Know Your Guests: How to Gather Guest Data
Guest data has long been leveraged by luxury hotels, but operators of all types now recognize the value of this data to build stronger guest relationships
Serving the Hotel Guest of the Future
The more a hotel can prove they truly know the guest, the deeper loyalty goes – particularly for travelers who are inclined to embrace technology
Higher Demand Weekends Produce More Loyalty Point Redemption
A rise in loyalty point redemption is sparking hotel brands to leverage strategies that drive greater brand loyalty among untapped traveler segments
Increase Revenue and Loyalty By Offering Guests a Value Exchange
Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty
4 Big Reasons Hotel Guests Never Come Back
If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out
How to Use a CRM to Reimagine Guest Recognition and Loyalty
Hotels can use their CRS and CRM data to discern a great deal of insight into guest preferences, booking habits, and aspirations
Revving New Hotel Revenues
Identifying opportunities to extract more room revenues can come at a cost: customers don’t love it if they feel they were previously getting items for free
7 Retention Strategies to Increase Guest Loyalty at Your Hotel
There’s no doubt that maintaining guest loyalty can lead to increased profits for your hotel, but the real prize is the guest relationships themselves