loyalty

Reputation Management: How to Repair a Damaged Reputation

In order to boost guest loyalty, get more referrals, and grow your business year after year, you have to spend time proactively managing your reputation

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Does Elite Status Matter Anymore? Rethinking Hotel Loyalty In COVID time

Even when we start traveling again, travel will be differently than before. It’s time to take off the titanium glasses and look again at hotel loyalty

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The Value of Travel Loyalty in a Crisis

Frequent flier and loyalty programs are drivers of cash flow, overall revenue, and long-term customer retention. And they can be a leading profit center

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Why Your Hotel or Hotel Chain Should Have a Loyalty Club

If you do not have your own loyalty club, its implementation and maintenance is easy. It offers immediate advantages even for independent hotels

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Future of Customer Experience: Personalized, White Glove Service for All

The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them

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different hotel guest behaviours that define their choices

How to Adapt Hotel Guest Journey using Digital Touchpoints

While the guest journey will still consist of the pre-stay, stay and post-stay periods, all three will undergo significant transformations

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Loyal Guests are Expected to Play Key Role in Hotel Recovery

As the industry works to bounce back from the crisis and related downturn, hotels will be relying on the return of loyal guests to facilitate recovery

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casinos on vegas strip

Hotel Casinos: Get Ready for Re-Opening

Several hotel casinos across the states in the US are re-opening this week, offering a glimpse of how the industry will recover amid social distancing

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4 Steps To Plan For A Second Wave Of COVID-19 (Or Any Other Crisis)

We don’t know what a second wave will look like, and we of course hope there isn’t one, but being prepared now will hopefully alleviate some of the trouble later

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Win Guest Loyalty with Your COVID-19 Communication Strategy

People will always remember how you treat them when times are tough. Right now, the hospitality industry is challenged with continuing service with a smile during this pandemic – even […]

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