loyalty

Next in Loyalty: Eight Levers to Turn Customers Into Fans

Understanding eight levers that significantly impact the performance of loyalty programs can help companies extract the most from their membership programs

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8 Effective Ideas to Boost Your Hotel’s Demand This Winter

Being prepared for low period season can help hoteliers to increase demand, better allocate hotel expenses and therefore to optimize its profitability

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Direct Booking Success: How Hotel Groups Are Boosting Direct Sales

This increase in direct traffic won’t tip scales to hotel’s, OTAs are too strong to back off. Let’s see how direct booking strategies help hotels succeed

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The Complete Guide to Hotel Customer Loyalty

Hotels who are looking to build customer loyalty or increase guest retention should focus on improving hotel service, guest perception, and guest experience

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How To Write Post-Stay Emails To Drive Loyalty And Advocacy

Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email

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different sizes of burgers showing different fillings like different upselling options for a hotel

The Many Advantages of Upselling (Revenue, Loyalty, Satisfaction)

What you really need are ways to increase your revenue or cut your costs: upselling is a rare gems that provides just that

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Hotel Room Sales Strategies: To increase Occupancy and Revenue

Trying out new ideas can sometimes lead to unbelievable results. Here are 7 room sales strategies to increase your hotel’s room occupancy and revenue

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Acquisition, Experience and Loyalty: The New Rules for Travel

So what does the new normal look like across acquisition, experience and loyalty marketing as travelers, both eager and cautious ones, emerge from lockdown?

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How to Get an Effective Hotel Guest Engagement Strategy

If you want to stand out in the mind of your guest and create loyalty, personalising their journey and showing you care about pleasing them is the solution

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10 Ways Hotels Can Win More Repeat Customers

Hotels that place greater emphasis on maintaining long-term relationships with existing guests rather than pursuing new ones benefit from higher profits

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