loyalty

Increase Revenue and Loyalty By Offering Guests a Value Exchange

Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty

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4 Big Reasons Hotel Guests Never Come Back

If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out

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How to Use a CRM to Reimagine Guest Recognition and Loyalty

Hotels can use their CRS and CRM data to discern a great deal of insight into guest preferences, booking habits, and aspirations

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Revving New Hotel Revenues

Identifying opportunities to extract more room revenues can come at a cost: customers don’t love it if they feel they were previously getting items for free

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7 Retention Strategies to Increase Guest Loyalty at Your Hotel

There’s no doubt that maintaining guest loyalty can lead to increased profits for your hotel, but the real prize is the guest relationships themselves

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10 Common Pitfalls of Loyalty Programs for Independent Hotels

Whether you’re looking to set up a loyalty program for your property or revising the one you have, steer clear of the following 10 common pitfalls

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3 Guest Retention Myths That Could be Impacting Your Bottom Line

Alongside the many metrics intended to measure performance, guest retention is one of the most valuable for hoteliers to monitor

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Using First Party Data and Personalization to Build Loyalty

. Loyalty isn’t created overnight. It’s a relationship that requires first-party data, a multichannel strategy, and personalization

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Why Independent Hotels Should Have a Loyalty Program

When done right, loyalty programs can be an ideal way to get guests to keep staying at your independent hotel time and time again

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Hotels Inspired to Meet Guest Expectations with Instant Loyalty Rewards

The exchange of goods and services is a critical cog in the wheel of how our world works. NB: This is an article from Laasie As we skim through the […]

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