loyalty

Customer retention is the secret to healthy growth and profitability – it’s also how you turn guests into brand ambassadors

A hotel’s reputation has major influence on revenue through effects on price perception of guests, as a customer loyalty measure, and a marketing factor

In this article, we will use insights from our survey to identify ways hoteliers can make a positive impact in easing traveler budget concerns

Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business

If you are truly trying to turn your one-timer guests into returning ones, you need to craft a loyalty program that stands out from the crowd

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty

Analyze Net Promoter Sscore together with other guest satisfaction metrics to get a complete picture and solve the root cause of your issues

We are talking Hotel Brand. When done well, it is a core differentiator reflecting the culture, values and identity of your hotel, helping to build loyalty

Capping earnings on loyalty points may make customers feel they are being unfairly limited in their ability to earn rewards, leading to decreased loyalty

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences