guest

Customer retention is the secret to healthy growth and profitability – it’s also how you turn guests into brand ambassadors

A hotel’s reputation has major influence on revenue through effects on price perception of guests, as a customer loyalty measure, and a marketing factor

We sought to uncover more specific influences besides common internet search engines to help determine which review channels should be the main focus

Through these strategies, you’ll be equipped to navigate the complexities of distribution channels and offer exceptional guest experience

In this article, we will use insights from our survey to identify ways hoteliers can make a positive impact in easing traveler budget concerns

We explore the transformational process of turning your hotel from merely a place for travelers to rest their heads, to a much anticipated destination

Peak season brings its challenges, but with some foresight and preparation, you can still ensure you meet the expectations of your guest

Crafting stellar replies to reviews is easier said than done. In practice, it means a lot of time spent on addressing each review as a unique conversation

Guest experience is a hotel’s lifeblood and therefore no hotel wants to misapply automation at the expense of crucial human interaction

Whether your goal is to boost revenue or enhance your guests’ overall experience, your email marketing strategy can make the biggest difference