Reviews
How Do Michelin Keys Ratings Stack Up Against Guest Reviews?
Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI
How to Manage Your Hotel’s Online Reputation
We explore the importance of hotel reputation management, proactive improvement measures, the crucial role of SEO, and online reputation tools
Maximizing Hotel Revenue: How Software Solutions Drive RevPAR
To enhance monthly RevPAR, hoteliers must adopt strategic approaches that leverage market insights, guest preferences, and current trends
Crafting Exceptional Responses to Your Hotel Online Reviews
We have seen hoteliers using reviews to appeal to or respond to the next traveler who may be reading reviews. This puts the original guest to the side
How Do Guest Reviews Impact Revenue Management Strategies?
By understanding the influence of guest reviews on booking decisions hoteliers can maximize revenue potential and maintain a competitive edge in the market
Satisfaction Surveys: Best Questions to Ask Your Hotel Guests
Satisfaction surveys not only assess your guests’ overall experience, but play a crucial role in gathering valuable information to improve services
Spreading The Love: Responding to Your Hotel’s Guest Feedback
As necessary as responding to guest reviews is to a hotel and its business, it does take a significant amount of dedicated time that may not be available
The Huge Disconnect Between Brand Motto and Guest Experience
Are you relying only on guest surveys and reviews, which we all know are skewed and biased? Or do you have leaders observe, score, and coach guest service?
How to Respond to a Negative Hotel Guest Review
Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures
The Impact of Online Reputation on Hotel Revenue
While luxury hotels show promising trends in their online reputation, there is a clear indication guests are sensitive to the price of additional services