otas
Brand call centers: How to combat OTA bookings
NB: This is an article by Doug Kennedy of Kennedy Training Network There are a number of tactics that a reservations sales agent can be trained to use when […]
Expedia’s new bidding model: Some hotel experts remain skeptical
Online travel-booking engines rarely change. So any wrinkle introduced by a company is bound to get a lot of close examination. Witness the industry’s attention to Expedia Inc’s gradual […]
Expedia Accelerator: Final Nail in Coffin of Hotel Profitability
NB: This is an article by Max Starkov, President & CEO of HeBS Digital Background Though Expedia’s new Accelerator Program has not officially launched, it has been widely discussed […]
Alitrip looking beyond model of traditional travel OTA
Selling travel isn’t just about product, content, distribution mix or sales strategy anymore. The battle has nudged ahead into a different zone altogether. It’s the world of data, analytics, and […]
OTAs Auctioning Search Results Bad News for Hotels
NB: This is an article by Patrick Bosworth, CEO and co-founder of Duetto Just weeks after I wondered whether the OTAs lost some ground to hotel groups in the industry’s […]
What will the global hotel industry look like in 2017?
NB: This is an article from SiteMinder The global hotel industry has evolved continuously of late and there’s a lot more change to come, according to a new report outlining […]
Expedia brings Meeting Market out of the shadows
Expedia’s under-the-radar site Meeting Market is looking to expand beyond its current German base and become a pan-European, if not global, portal for the MICE sector. The site brings […]
Best Western CEO has concerns over Airbnb (but doesn’t mind selling rooms on it)
Back in July 2015, Best Western CEO and president David Kong started writing a blog known as “It’s Personal“. “As the name implies, I’ll take on issues that I’m […]
Ctrip empowers MakeMyTrip in mobile
FLUSHED with funds from Ctrip International’s US$180 million investment in it, MakeMyTrip (MMT) is surging ahead with the goal of being the dominant player in the mobile and accommodation space. […]
Independent hotels in Europe must adapt to attract new guests in 2016
NB: This is an article by Dai Williams, Managing Director – EMEA, SiteMinder Independent hotels in Europe must find new ways to attract customers during 2016 in order to survive. […]