Hotels

Get more Direct Bookings with a Winning (Hotel) Personality

Time to adjust a few things in your hotel marketing to stand out in 2017! Want to attract new business and get more direct bookings? Make sure the online presentation […]

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Talking data with Hilton: Jonathon Wardman, Vice President CRM

This week in Talking Data, Travel Data Daily spoke with Jonathon Wardman, Vice President CRM at Hilton about hotel guest data, how Hilton is leveraging the use of data, and the […]

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US hoteliers keep eye on dip in bookings from Europe

U.S. hoteliers have reported seeing a decline in bookings from European travelers heading into 2017 and are looking to explain what has caused the drop. Possible factors include economic uncertainty […]

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Thanks Airbnb! Homestay is now part of the establishment

Airbnb might be coming under growing pressure in major cities but the market for vacation rentals and homestays is anything but dead. Airbnb founder Brian Chesky may not like references […]

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Leveraging Customer Intelligence and Data Analytics to Drive ROI

Six Tips for a Data Driven 2017

NB: This is an article by Kelly McGuire, PhD. As we approach a year that will very likely be marked with more uncertainty, increased competition from all directions and even […]

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Hotels and Airlines Personalize and ‘Premium-ize’ Loyalty Rewards

After the November 2016 merger of SapientNitro and Razorfish to form SapientRazorfish, eMarketer’s David Green spoke with Seton Vermaak, the digital agency’s head of strategy in Hong Kong, about driving […]

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Hitwise data reveals Airbnb hit peak during UK’s January sales rush

Peak booking period data from Hitwise has underlined the growing popularity of peer to peer accommodation site Airbnb, the travel site most reliant on social media for clicks. The travel […]

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How to create a 360-degree customer view using data

How valuable would it be to know everything about your customer’s interactions with your competition? Creating a 360-degree customer view is considered the holy grail of customer intelligence, and you […]

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How to Send an Email that Gets Your Hotel Bookings

Email marketing is a much more personal way to communicate with your guests than ads, and it’s one of your strongest – and least expensive! – ways to drive direct […]

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How to Build a Winning Hotel Social Media Strategy

Social media plays an important role in the travel shopping journey, helping to inspire travel shoppers, research & evaluate different accommodation options, and to share travel experiences. Hotel marketers acknowledge […]

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