guest experience

Crafting Exceptional Responses to Your Hotel Online Reviews

We have seen hoteliers using reviews to appeal to or respond to the next traveler who may be reading reviews. This puts the original guest to the side

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What is Eatertainment? How Can it Benefit Your Hotel or Venue

The term “eatertainment” blends “eating” and “entertainment” to describe a dining experience that goes beyond simply enjoying food

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hijiffy image for press release on how deploying AI in hotels is now as simple as uploading one document

Deploying AI in Hotels Now as Simple as Uploading One Document

To improve hotels staff productivity and guest satisfaction, we have added a new set of tools focused on process automation and refinement of AI interaction

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woman and robots in front of computers reflecting the question of whether automated response tools increase guest satisfaction

Do Automated Response Tools Really Increase Guest Satisfaction?

With these considerations in mind, the challenge lies in harnessing the benefits of automation without neglecting authentic guest communication

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two guests at a hotel with a luggage trolley reflecting the importance of service levels to help boost revenue

6 Tips to Boost Revenue Through Improved Service Levels

Optimising your service standards is a highly effective way to make your property stand out from the online competition and boost overall profitability

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Unlocking Hyper-Personalization Benefits in Revenue Management

The adoption of hyper-personalization within revenue management brings a multitude of benefits, transforming customer engagement and driving revenue growth

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Using Technology to Improve Hotel Guest Experience in 2024

Modern technology tools can dramatically improve the guest experience by enabling travelers to curate their stay, get help quickly and be more independent

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4 Tactics to Make Your Guests Return For a Second Visit

If you want guests to keep coming back, you need to evolve with them. If you are offering the same things as five years ago, your results won’t improve

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What Luxury Travellers Want, and How to Attract Them

A big benefit of appealing to the luxury market is these most affluent travellers have the wealth to continue to spend despite global economic turmoil

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smiling guest at check-out reflecting the importance of this last interaction with the guest to reinforce a good experience and improve hotel reputation

Boost Your Hotel Performance with a Guest-Centered Strategy

If you are not yet employing a guest-centric strategy, perhaps now is a good time to start. Here are 8 ways to tailor services to your guest preferences

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