guest experience

A modern PMS is not just a system for managing rooms and rates; it’s the nerve center of a hotel’s technological infrastructure

Yes, a guest-centric approach at heart means putting guest data at the centre and every decision should be made based on that

We delve into how AI will revolutionize the hotel sector, transforming everything from personalized guest experiences to operational efficiency

The guest of the future lies among the rise of much more granular segments, subsegments and micro-segments focused on guest unique needs and desires

The luxury segment is projected to grow at 6 percent per year through 2025 and competition for customers is intensifying, as luxury hotels proliferate

The importance of analytics in the hospitality industry cannot be overstated, as it provides several critical benefits

We have seen hoteliers using reviews to appeal to or respond to the next traveler who may be reading reviews. This puts the original guest to the side

The term “eatertainment” blends “eating” and “entertainment” to describe a dining experience that goes beyond simply enjoying food

To improve hotels staff productivity and guest satisfaction, we have added a new set of tools focused on process automation and refinement of AI interaction

With these considerations in mind, the challenge lies in harnessing the benefits of automation without neglecting authentic guest communication