guest experience

The first thing many people think about luxury hotels is price, but the art of content marketing is to shift focus away from cost and onto the experience

This is not to say that tech and AI are bad, but a reminder that at the end of the day, it’s your people that truly deliver guest personalization

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge

We hear from Nicolas of chatlyn how an efficient modern communication approach can positively impact bookings and guest experience

As well as discussing the challenges hoteliers face with guest communication Shaun will also give us a quick demo of how HiJiffy’s AI works

Properties can create targeted marketing campaigns and personalized experience where guests ultimately spend more, do more and stay longer

Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here

Whilst today everyone talks about guest experience, what makes an experience unique and memorable, particularly in hospitality?

Personal interactions is increasingly hard to come by. In an industry grounded in hospitality and personalization, this approach seems counterintuitive

EU eIDAS II regulation presents a key moment for the hospitality industry. Embracing digital identity solutions could revolutionize the guest experience