data

As data moves between the hotel PMS and third-party services, it passes through networks which might not be secured, leading to potential interceptions

In order to monitor upselling performance, senior leaders need to determine which key metrics are most important

Unless there is a unified commercial strategy bringing Revenue, Sales, and Marketing departments together, as well as their data, the problem will prevail

In a world where data is king, it’s easy to get lost in a sea of information. With the right strategies, you can navigate your revenue ship to success

Poor hotel data security isn’t a short-term obstacle, it’s a ticking time bomb with far-reaching consequences that can cripple your hotel

What is the right way for hotels to optimize their digital operations and data gathering to deliver personalized and enhance the guest experiences?

Being guest centric means understanding and anticipating the needs of the guest, providing solutions before they even experience the problem

In an era where travelers increasingly seek to personalize their experiences, hotels have a great opportunity to capitalize on ancillary revenue offerings

Structured guest data is key to enhance marketing strategies, improve operational efficiencies, elevate guest experiences and ultimately increase revenue

A single guest profile is not just about collecting data; it’s about creating a holistic view of the guest that informs every interaction and decision