Here is the round up of investment, acquisitions, product launches and strategic partnerships during the month of August for our Hotel Technology Expert Partners
HiJiffy, Right Revenue, Siteminder and TCRM
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HiJiffy and GuestRevu Announce Integration to Gather Guest Feedback via WhatsApp
GuestRevu, the leading provider of guest survey solutions for the hospitality industry, is pleased to announce a powerful new integration with HiJiffy, the AI-powered guest communication platform used by hotels worldwide.
This partnership allows hoteliers to automate and personalise guest feedback requests via WhatsApp, making it easier than ever to collect reviews and insights that drive better guest experiences.
HiJiffy’s innovative messaging platform connects with a property’s PMS and other systems to centralise guest communication across multiple channels, including website chat, email, and WhatsApp. This new strategic partnership now enables hotels using both platforms to automatically send GuestRevu guest satisfaction surveys via WhatsApp, one of the most widely used and preferred messaging platforms globally.
By meeting guests where they already are, the integration significantly increases survey response rates, allowing hoteliers to gather more guest insights, respond more effectively, and drive continuous improvements in service quality.
“At HiJiffy, we’re committed to helping hotels deliver exceptional guest experiences and drive operational impact through automation,” said Tiago Araújo, CEO & Founder of HiJiffy.
Read more about this partnership
Right Revenue Partners with Shiji’s Daylight PMS
At Right Revenue, our mission has always been simple: to remove pressure for hoteliers where we can and give them clarity, confidence, and control over pricing.
That’s why we are so pleased to announce our new partnership with Shiji’s Daylight PMS,a global leader in hospitality technology and a collaboration that allows us to deliver seamless, end-to-end revenue optimisation to Daylight PMS users.
What This Means for Hoteliers
The integration allows Daylight PMS users to benefit from AI-powered rate recommendations and forecasting. Reservation data, such as room type, arrival date, and guest details, is seamlessly combined with market trends to generate optimised pricing recommendations. These are then sent directly back into Daylight PMS, dynamically updating hotel rates based on demand and availability. For hoteliers, this means real-time, data-driven insights at their fingertips, and an end to juggling multiple systems or poring overendless spreadsheets.
Read more about this partnership
SiteMinder deepens support for Latin American hotels with Mexico office launch
SiteMinder has opened a new office in Mexico, marking a significant expansion of its Latin American operations. The office serves as a strategic hub, strengthening SiteMinder’s presence across multiple countries at a time when properties connected to the platform in Latin America have grown by over 30% in the past two years.
As SiteMinder’s largest market in the region, Mexico now has dedicated support and customer success teams serving diverse properties – from vacation rentals to all-inclusive resorts – across key destinations including Riviera Maya, Mexico City, Guadalajara and Puerto Vallarta.
Beyond Mexico, the office will expand operations in Colombia, Peru, Chile and Costa Rica, enhancing regional engagement and ensuring stronger connections with local partners and hotel associations in these emerging markets.
“The hospitality landscape in Latin America is incredibly dynamic, with hotels adapting to shifting traveler expectations, intensifying competition, and diversifying source markets, all while managing seasonal swings,” says Alfredo Rodríguez, SiteMinder’s country manager in Mexico. “What they need from technology partners isn’t more complexity – it’s intelligent solutions, delivered locally, that simplify their operations and free them to focus on what matters most: their guests.”
Read more about this office launch
TCRM and Directful Announce Strategic Partnership
Directful, a leading provider of AI-driven marketing solutions for the hospitality industry, is thrilled to announce a strategic partnership with TCRM Total Customized Revenue Management, a renowned revenue management service provider. This collaboration marks a significant milestone in the pursuit of delivering superior revenue optimization and guest engagement strategies to hotels worldwide.
Through this partnership, TCRM offers Directful’s innovative platform to its extensive network of hotel clients, empowering them with cutting-edge tools to drive direct bookings, enhance guest retention, and improve online reputation. Directful’s solution, known for its ability to leverage AI and predictive analytics for targeted SMS marketing, is perfectly aligned with TCRMs commitment to implementing customized revenue management strategies that cater to the unique needs of each property.
