guest

Are Your Most Impactful Guest Interactions Happening Pre-Arrival?
Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry

HiJiffy – “Who Are We”: In Conversation with Tiago Araújo
Through our conversation you will hear more about HJiffy, as we dig deeper into the backstory of how the company came about and the reasons for starting it
14 Hotel Email Templates to Refine Guest Communication
Whether persuading a guest to book again or reminding them of an upcoming trip, an email is invaluable to your marketing and communications strategy
What Do You Need to Do to Get a Guest to Return?
Understanding guest behavior is the foundation of any effective guest retention strategy. As is recognizing the diverse reasons for travel and preferences
9 Ways to Build a Guest-Centric Hotel
A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to […]
Artificial Intelligence: New Frontier for Elevating the Guest Experience?
Without a doubt, AI has made a significant impact on the hospitality industry, and it brings a lot of value in terms of enhancing the guest experience
The Shift from Room-Centric to Guest-Centric Revenue Management
The shift to guest-centric revenue management presents challenges for revenue managers who have long operated within traditional methodology frameworks
Digital Communication Strategies to Drive Hotel Revenue
In this digital age, hoteliers no longer talk at guests but with them, wherever they are – from your website and email to SMS and guidebooks
The Psychology of Luxury Travel: Key to Attracting Affluent Customers
Like with any demographic, luxury travel shoppers require a dedicated approach to drive the consumer from consideration to purchase.
The Marketing Genius Behind Charging for Hotel Breakfasts
By delving into the intricacies of value perception, contrast effects and psychological barriers, hotel marketers can create experiences that resonate