guest

How Hotel Guest Segmentation Can Boost Conversions and Revenue

By using this form of hotel guest segmentation the resort sees increased campaign conversions, a surge in bookings, and a host of positive reviews

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How to Respond to a Negative Hotel Guest Review

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

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Hotels Under Pressure as OTA Competition for Guests Explodes

Hotels are in danger of becoming too reliant on OTA lead generation, to the point it becomes financially tough to recover their current share of bookings

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Customer Insights: How Feedback Drives Quality in the Hotel Industry

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

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5 Tactics for Better Guest Communication

Good guest communication is crucial for hoteliers as it has a significant impact on a hotel’s reputation, guest satisfaction, and ultimately, its revenue

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Exploring Costs and Tools in the Seven-Step Guest Journey

By effectively managing the costs, tools, and strategies at each phase, hoteliers can create a seamless and memorable experience for their guest

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Develop Your First Party Data Strategy for 2024

Having a first party data strategy gives your brand a plan for how it will collect customer and prospect data and use it to deliver personalized experiences

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How to Profit from Loyalty: Revenue Strategies for Long-Time Guests

In the ever-evolving world of hospitality, one of the trickiest parts of revenue management is figuring out how to handle those die-hard customers. You know the ones – they’ve been […]

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guest requesting different room options illustrating the ways hotels can have impactful guest interactions pre arrival

Are Your Most Impactful Guest Interactions Happening Pre-Arrival?

Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry

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HiJiffy - Who Are We Revenue Hub Interview - YouTube Video Thumbnail

HiJiffy – “Who Are We”: In Conversation with Tiago Araújo

Through our conversation you will hear more about HJiffy, as we dig deeper into the backstory of how the company came about and the reasons for starting it

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