guest

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences

When guests leave reviews, responding promptly can lead to a quicker resolution for dissatisfied guests or solidify guest loyalty for satisfied travelers

Many hoteliers believe fake reviews are a serious problem, so much so that some have become dubious about the reliability of online review sites

At the end of the day, technology needs to complement and elevate the guest experience rather than just being flashy

There’s no two ways about it, Gen Zers are natives of the online world. This means everything from their inspiration to browsing to booking is done online

Many luxury hotel GMs believe that ‘digital’ is contrary to the brand image of their premium product in the mind of their affluent guests

You must use what you know about your hotel guest segments to craft personalized touchpoints throughout the guest journey to deliver impactful experiences

Hotels need to double down on improving experiences at the individual guest level and at the systemic level to boost outcomes at scale

This is a shining example of how the power of technology and human interaction can create a memorable experiences. Sadly, this is the exception.

Loyalty program members has grown faster than total room supply over the past 10 years, helping to expand the potential base of guests