In 2012, ancillary revenue per passenger was estimated to be $12.13; by 2019 this had increased to $23.91, and the 2021 projection is $27.60

As we start to come out of the pandemic what is the impact, and engagement, around benchmarking? Can you give us some thoughts, observations around that

You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay

For as long as I can remember, hotel salespeople have always expressed frustrations with unnecessary distractions and disruptions to their sales time

While many Americans remain conscious of regional ebbs and flow in domestic COVID-19 cases, inbound travelers are more likely to think of U.S. as a monolith

It’s more than just gathering the data. There are many companies out there, sometimes even your brand, that can provide you with your hotel reputation data

Responding to hotel guest reviews can be very time-consuming, however, there are a few tips to be as efficient as possible when dealing with this task

Another significant difference that made one hotel count good bucks and other hope for it was their hotels pricing and revenue management strategy

Three of the most significant sources of bookings for hotel and other properties are online travel agencies (OTAs), metasearch sites, and your hotel website

A luxury hotel website is the first point of contact and your online website presence and optimisation is an ongoing process that must not be neglected