With modern travellers expecting more seamless experiences and personalised services, adopting a well-designed tech stack has become essential. It can not only help in enhancing guest satisfaction, but also significantly improving employee experience.
NB: This is an article from Bookboost
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Many hotels are now dealing with staff shortages, and having the right technology to automate repetitive routine tasks frees up staff’s time and enables them to engage with guests more. If the staff is happy, it can greatly impact the guest experience.
Moreover, with everyone talking about being eco-friendly and reducing our impact on the environment, technology also provides solutions that support these important needs.
Building your Hotel Tech Stack Step by Step
Step 1: Analyse your needs
Before integrating new technologies, it’s crucial to conduct a comprehensive assessment. This involves understanding your hotel’s current pain points, operational inefficiencies, and the unique demands of your target market, which will guide your technology choices.
Always remember to ask your staff for their input. After all, they are a key piece in making your property work and have clear ideas on what is taking most of their time and adding less value. They can identify the most challenging aspects of their work and provide suggestions for improvements.
Questions like “what is the most difficult part of your work?”, “which tasks take most of your time?”, “what do you think is important to the company?”, can help you to get more insights on where the improvements need to be made.
Survey your staff about where they perceive a need for changes, as they are the ones who will be using the new technology on a daily basis.
This will help you to get an overview of what is needed.
Step 2: Analyse your goals
Once the interviews are over, you also need to consider your goals. What are you planning to achieve for the next year? What didn’t work during this year? What are the main objectives?
If you understand where you want to be in a certain period, you can start building the path to get there.
Step 3: Conduct Thorough Research
This stage involves exploring available options, researching features, benefits, and costs. Once you get an idea of what you need and what are your goals, it is time to talk to vendors.
Don’t be afraid to talk to them, request demos, seek advice from industry experts, peers and references. Gather as much information as you can to ensure a wise choice.
The first part has to do with considering certain options and getting to know each vendor. Then, you can compare them based on features, reputation, price and other aspects that are important.