Reviews

Researchers recognize when travelers leave a review, their opinion can be offered in two different ways – an explicit opinion or an implicit opinion

If 95% of all travelers read online reviews before booking, then how can you increase your stars on top guest review sites to gain traveler confidence?

We figured that the best way to see how happy guests are with their upselling experience is to go directly to the source: Hotel Guest Reviews

For great guest experiences that convert into higher revenue, you need streamlined operations, clear guest communication and detailed guest intelligence

Hoteliers are busy and reviews can pile up. Letting reviews go unanswered is not a good look and can impact your ability to attract new guests

Tracking your competitors’ reviews gives you more leverage. You can use your competitors’ reviews to see where your hotel you should be marketing more

As travelers set sights on more travel and more experiences, hoteliers must prioritize improving their hotel reputation and expanding their digital presence

With the majority of travelers looking for reassurance, there is a significant risk they leave your hotel website (without booking) to check reviews on OTAs

There is no mistaking the importance of online reviews for hospitality. 85% customers trust an online review before making a booking

The most well known review site in this industry is Tripadvisor, and, naturally, all hotels want to get the best possible reviews and comments