Reviews

You need to maintain the right balance of communication with guests during their stay to make the most out of their feedback and reviews

A perfect resolution is not always possible. Even so, when dealing with a disgruntled guest, you’ll still want to invite them back for another visit

Now that the industry is seeing the slow return of business and recreational conferences, the time to market your event spaces is now

As many guests are booking directly on Tripadvisor, your hotel needs to do everything in its power to rank higher and stand out from your competition

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

Responding to good reviews is easy, some wonder if it’s worth doing. Reviewer was happy, why spend time on them? The answer, with online reviews, is twofold

Reviews are the perfect opportunity to see what your guests really think and for previous guests to communicate their experience to future travellers

Whether a hotel’s revenue stagnation is caused by the pandemic, new competition, or something else, take a fresh look at business segments and channels

To better understand what your guest wants out of a visit to your hotel, you’ll need to understand two crucial factors

If you want to stand out in the mind of your guest and create loyalty, personalising their journey and showing you care about pleasing them is the solution