Reviews
How To Be #1 in The World on Tripadvisor
The most well known review site in this industry is Tripadvisor, and, naturally, all hotels want to get the best possible reviews and comments
Driving More Accurate Reviews In Hospitality
When looking at online hotel and lodging reviews, consumers and even hotel management know to take stars, or lack thereof, with a grain of salt
Guest Experience is the New Marketing
As much as travelers want to hear what a guest has to say about your hotel, they also want to see your hotel’s responses
7 Negative Reviews That Could Have Been Prevented with Text Messages
Negative reviews can drive away customers and hurt revenue, leaving a bad taste in customers’ mouths. A simple text message can help reduce this
The Importance of Strategic Reputation Management
More than ever, guests have less brand loyalty. Today’s traveler is motivated by factors including price, location, and, importantly, your online reputation
How Hotel Online Reputation Management Influences Customer Retention
Handling reviews and online reputation manually across hundreds of sites is no doubt a challenging task, but your online reputation has a commercial value
How to Use Your Hotel Guest Reviews to Successfully Package Offerings
You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay
Responding to Hotel Guest Reviews: How to Do It Right!
Responding to hotel guest reviews can be very time-consuming, however, there are a few tips to be as efficient as possible when dealing with this task
Can You Get Bad Reviews Removed from TripAdvisor?
Receiving negative reviews can be bad news for GMs and owners. However, TripAdvisor won’t remove negative reviews simply because they paint a bad picture
How to Use Hotel Reviews to Make An Impact With a Limited Budget
You need to maintain the right balance of communication with guests during their stay to make the most out of their feedback and reviews