otas

Is there a thawing in the hotel and OTAs relationship?

There’s been a subtle change in tone from some quarters when you ask hotels about the power of online travel agencies or how those OTAs feel about hotels driving business […]

Read more

Inside the London usability lab of Expedia

Walking through what could have been mistaken for a door into a boiler room in Expedia’s modern London offices in Angel, you wouldn’t think you were entering a hub where […]

Read more

Exploring the rise of Mega Online Travel Retailers

NB: This is an article from Amadeus Online travel shoppers are often oblivious to which site they use to make a purchase, whether it is a metasearch or an OTA […]

Read more

Google Online Travel Adventure Upsets Its Biggest Advertisers

At the largest online travel conference last week, industry executive Steve Hafner was asked an unusual question: What’s the first word that comes to mind when you think about Google? “Annoying,” […]

Read more

Hotels, Let’s Go Direct!

It is not an astonishing piece of news anymore that online bookings play a key role in the hospitality industry, bypassing the offline channel of bookings tremendously. The trend has […]

Read more

The Revenue Managers Guide to Handling High Cancellation Rates

Today’s hotel guests are empowered and informed, which in some ways is very positive. However, it has also led to a trend of guests making multiple bookings far in advance, […]

Read more

Bidroom.com becomes a commission free booking platform

In a revolutionary move, the online booking community, Bidroom.com, announced that it will stop charging hotels commissions for bookings on their website. Bidroom founders, Michael Ros and Casper Knieriem, have […]

Read more

Kayak’s CEO critiques Google, Airbnb, and others

Steve Hafner, co-founder and chief executive of Kayak, is living up to his reputation for being one of the liveliest annual on-stage interviewees at the Phocuswright Conference. On-stage he says […]

Read more

Expedia vs Airbnb vs New York City

In these turbulent times for online travel is it goodbye hotel, hello 21st century lodging? When Airbnb launched with an air mattress on the floor of a San Francisco apartment […]

Read more

Expedia aims to enable Hotels in meetings and events

Online travel agent Expedia says it wants to be an “enabler” of the travel industry, and has branched out into meetings and events. The global travel giant has struck a […]

Read more