Operations

By calculating Guest Acquisition Cost, you gain insights into the financial efficiency of your guest acquisition strategies

Revenue management is a vast topic that touches on operations, marketing, effectiveness and efficiency, guest service and staffing and profitability

Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around the globe. NB: This is an article from […]

How do you balance the expectations of guests – and what they’re willing to pay – with effective sustainability practices that work towards real change?

Poor inventory management can result in higher operational costs, inefficient use of resources and lost revenue opportunities

Integrating revenue management strategies with hotel operations creates a significant opportunity to improve hotel profitability

We will look at different aspects of sustainability in hotels and ask are we seeing genuine efforts or are we falling into the greenwashing trap

General purpose of the morning meeting is to give a quick overview – a status of things as they stand, a recap of what happened to fuel the actions of today

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

Gul outlines challenges she faced and how adopting a business intelligence tool was such a massive game changer for her team and property