Operations

Understanding the DOH starts with understanding the actual usage, which requires counting inventory on a regular cadence

Profitability management is about balance. This holistic approach aims to secure not just short-term gains but long-term growth and financial stability

Too many hotel leaders train staff to memorize service standards as if they were a script. As a result, guests may experience conversations which feel disingenuous

By calculating Guest Acquisition Cost, you gain insights into the financial efficiency of your guest acquisition strategies

Revenue management is a vast topic that touches on operations, marketing, effectiveness and efficiency, guest service and staffing and profitability

Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around the globe. NB: This is an article from […]

How do you balance the expectations of guests – and what they’re willing to pay – with effective sustainability practices that work towards real change?

Poor inventory management can result in higher operational costs, inefficient use of resources and lost revenue opportunities

Integrating revenue management strategies with hotel operations creates a significant opportunity to improve hotel profitability

We will look at different aspects of sustainability in hotels and ask are we seeing genuine efforts or are we falling into the greenwashing trap