Operations

In an ever-evolving tourism marketplace, it’s increasingly apparent that established and older hotels should take proactive measures to stay competitive

There are economic headwinds and there are issues with capital stack structures, but a great hotel is run by a great general manager

While both hotel operators and owners stand to gain from adopting the management fee structure proposed, hurdles are anticipated

Hotel CEOs must understand their property’s fiscal year outlook to navigate decisively. This means addressing critical questions like:

In summary, brands must find a way to differentiate themselves and develop “tribes” of customers who identify with their particular brand

Just as your minor missteps resonate, so does the praise when a company acknowledges its mistake, apologizes, and provides a genuine and human solution

By effectively managing the costs, tools, and strategies at each phase, hoteliers can create a seamless and memorable experience for their guest

Understanding the DOH starts with understanding the actual usage, which requires counting inventory on a regular cadence

Profitability management is about balance. This holistic approach aims to secure not just short-term gains but long-term growth and financial stability

Too many hotel leaders train staff to memorize service standards as if they were a script. As a result, guests may experience conversations which feel disingenuous