Operations
Exploring Costs and Tools in the Seven-Step Guest Journey
By effectively managing the costs, tools, and strategies at each phase, hoteliers can create a seamless and memorable experience for their guest
How to Leverage Data to Optimize Inventory for Profitability
Understanding the DOH starts with understanding the actual usage, which requires counting inventory on a regular cadence
From Hotel Revenue Management to Hotel Profitability Management
Profitability management is about balance. This holistic approach aims to secure not just short-term gains but long-term growth and financial stability
How To Train Staff To Meet Luxury Service Standards Without Sounding Scripted
Too many hotel leaders train staff to memorize service standards as if they were a script. As a result, guests may experience conversations which feel disingenuous
How to Calculate Hotel Guest Acquisition Cost (GAC)
By calculating Guest Acquisition Cost, you gain insights into the financial efficiency of your guest acquisition strategies
How to Achieve Value Through Hotel Revenue Management
Revenue management is a vast topic that touches on operations, marketing, effectiveness and efficiency, guest service and staffing and profitability
6 Impactful Ways to Adapt Your Hotel to Climate Change
Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around the globe. NB: This is an article from […]
Sustainability in Hotels: Where Are We and Where to Next?
How do you balance the expectations of guests – and what they’re willing to pay – with effective sustainability practices that work towards real change?
A Concise Guide to Hotel Inventory Management
Poor inventory management can result in higher operational costs, inefficient use of resources and lost revenue opportunities
Not-so-Invisible Link Between Revenue Management and Operations
Integrating revenue management strategies with hotel operations creates a significant opportunity to improve hotel profitability