Operations

No longer is the exceptional, occasional opportunity to amaze enough. Our focus should be providing guest experiences that are “ordinarily extraordinary”

We review the key areas and benefits of automation in the hotel industry and provide real examples of how hotels are solving common challenges

Here’s how to make your hotel data work for you and turn it into fast and profitable business decisions through better hotel data analytics

An AI concierge can transform hospitality by jump-starting the guest experience, increase operational efficiency and unlock new revenue streams

Personalization is a term used loosely these days but a better phrase for how it’s being used so far might be contextualized marketing

In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters

Don’t just back a technology, back a problem. You have to fall in love with the problem and then pick the right solution, not the other way around

Keep reading to explore the similarities and differences between guest services and guest experiences, and how to deliver each seamlessly

The hotel industry is no stranger to the complexities of managing vast amounts of data, often leading to an overwhelming need for bespoke reports

Understanding the realities of business intelligence is the first step toward making data-driven decisions that can propel your hotel to new heights