Operations

Forward-thinking hotels are moving beyond static annual budgets and embracing rolling forecasts – empowering smarter, faster decision-making

The key question for hotel leaders has changed. It’s no longer “How much revenue did we generate?” but “How much profit did we keep?”

The focus and attention to the financial leadership needs to be continuously delivered from the highest level in any hotel organization

We look at what hotel data breaches are, the common types affecting the hotel industry, their impact and how you can strengthen hotel data security

What if forecasting could do more? What if it didn’t just tweak room rates, but actually took pressure off your team and boosted efficiency

It’s time to restore the GM as the orchestrator, the accountable owner of the guest journey who aligns all specialists around one narrative

No longer is the exceptional, occasional opportunity to amaze enough. Our focus should be providing guest experiences that are “ordinarily extraordinary”

We review the key areas and benefits of automation in the hotel industry and provide real examples of how hotels are solving common challenges

Here’s how to make your hotel data work for you and turn it into fast and profitable business decisions through better hotel data analytics

An AI concierge can transform hospitality by jump-starting the guest experience, increase operational efficiency and unlock new revenue streams