Operations
![YouTube thumbnail image for discussion with Strategic Solution Partners about their Talent Trends Study and the potential future hotel workforce crisis](https://revenue-hub.com/wp-content/uploads/2024/05/SSP-Talent-Trends-Study-A-Future-Hotel-Workforce-Crisis-YouTube-Thumbnail.png)
Talent Trends Study: A Future Hotel Workforce Crisis?
We touch on a number of topics from the study, looking at foreboding trends, challenges for education institutions and how the industry must adapt
Boosting Customer Service Scores: Strategies for Hotel Operators
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge
![image of an empty chair in a run down building reflecting the impact to hotels of open executive positions and loss of momentum and revenue](https://revenue-hub.com/wp-content/uploads/2024/05/SSP-The-True-Cost-of-Vacant-Executive-Roles-In-Your-Hotel-YouTube-Thumbnail-1.png)
Cost to Hotels of Open Executive Positions and Loss of Momentum
Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here
Four Strategies for Hotels to Survive Among New Entrants
In an ever-evolving tourism marketplace, it’s increasingly apparent that established and older hotels should take proactive measures to stay competitive
In Era of Expensive Debt Poor Management Drives Hotel Distress
There are economic headwinds and there are issues with capital stack structures, but a great hotel is run by a great general manager
A New Approach to Hotel Management Fees
While both hotel operators and owners stand to gain from adopting the management fee structure proposed, hurdles are anticipated
Empower Hotel CEOs: Remove the Profitability Roadblocks
Hotel CEOs must understand their property’s fiscal year outlook to navigate decisively. This means addressing critical questions like:
Hotel Brand Overload: The Coming Shakeout
In summary, brands must find a way to differentiate themselves and develop “tribes” of customers who identify with their particular brand
Beyond Apologies: 7 Keys to Service Recovery After a Mistake
Just as your minor missteps resonate, so does the praise when a company acknowledges its mistake, apologizes, and provides a genuine and human solution
Exploring Costs and Tools in the Seven-Step Guest Journey
By effectively managing the costs, tools, and strategies at each phase, hoteliers can create a seamless and memorable experience for their guest