Operations

Modern workflow automation has reached a mature stage, but for hotel executives, the real question is how to start effectively

Real-time business intelligence will define the leaders of 2026. Operators will expect live occupancy, ADR, labor cost, and expense data

Change management is not a soft skill. It is a critical capability for any revenue leader looking to drive real results

In the UK, numbers paint a sobering picture. Flat revenues and rising labour costs are squeezing margins to their thinnest levels in years

Forward-thinking hotels are moving beyond static annual budgets and embracing rolling forecasts – empowering smarter, faster decision-making

The key question for hotel leaders has changed. It’s no longer “How much revenue did we generate?” but “How much profit did we keep?”

The focus and attention to the financial leadership needs to be continuously delivered from the highest level in any hotel organization

We look at what hotel data breaches are, the common types affecting the hotel industry, their impact and how you can strengthen hotel data security

What if forecasting could do more? What if it didn’t just tweak room rates, but actually took pressure off your team and boosted efficiency

It’s time to restore the GM as the orchestrator, the accountable owner of the guest journey who aligns all specialists around one narrative