Operations
Is the Hotel Industry Ready for a “Report-less” World?
The hotel industry is no stranger to the complexities of managing vast amounts of data, often leading to an overwhelming need for bespoke reports
Unlock Your Hotel Potential: Top 3 Business Intelligence Myths
Understanding the realities of business intelligence is the first step toward making data-driven decisions that can propel your hotel to new heights
9 Tips to Structure your Pre-Arrival Communication
Pre-arrival communication is all about creating a positive first impression and setting the stage for a memorable experience
Why Hotel GMs Are Risk-Averse and BI Tools They Need
While hotel general managers may be naturally risk-averse, their commitment to stability and consistency is vital for hotel stability and profitability
From OTAs to Open APIs: Embracing the Next Inflection Point
The rise of OTAs is a stark reminder of the consequences of missing an inflection point. It is key to recognize and adapt to pivotal shifts in the industry
Data: How Independent Hotels Can Compete With Large Chains
Data is now an invaluable commodity for independent hoteliers to analyze both internal and market data to compete with larger chains
The Three Most Critical Roles in a Hotel for Business Success
The success of a hotel is the result of a harmonious blend of leadership, financial strategy, and exceptional guest service
How to Use Guest Feedback to Understand What Guest Needs
Exploring the disconnect between what a guest expects and what they get is referred to as the “gap model” of analysing service quality
Omnichannel Communication for Hotels – All You Need to Know
Choosing the right omnichannel inbox can be a game-changer for your business. Here are some key features to consider when making your choice
The Key to a Future-Proof and Guest-Centric Hotel Experience
It’s not just about staying ahead of the curve, it’s about empowering your staff to focus on delivering personalized services that enhance guest experience
