How Mobile Technology is Changing the Guest Experience at Hotels
Innovation means never resting on your laurels. As mobile app technology evolves, the hospitality industry will have to evolve along with it
Mobile Direct Bookings on the Rise: What Should Hotels Do About It?
Because there is less time to get someone to book via mobile compared to other devices, hotels need to eliminate doubt for guest bookings via mobile devices
7 Negative Reviews That Could Have Been Prevented with Text Messages
Negative reviews can drive away customers and hurt revenue, leaving a bad taste in customers’ mouths. A simple text message can help reduce this
8 Reasons to Adopt WhatsApp in Your Hotel Strategy
If you’re still unsure about whether or not to adopt WhatsApp in your communication and sales strategy, we’ve listed 8 reasons in this article
What Are The Hospitality Trends For 2022?
From sustainability to staycations and greater focus on experiences, the key hospitality trends in 2022 we see are all focused around a new kind of guest
How To Tailor Your Hotel Social Media Presence to Entice The Right Demographic
Hotel brands that properly take advantage of social media not only reap the rewards now, but position themselves to be the most successful in the future
How to Provide Best Hotel Customer Service Before Booking?
When travelers compare your service, they don’t compare it only with another hotel, but with any kind of business they’ve been in contact with
How to Improve Hotel Staff Communication with Social Media Approach
The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores
15 Triggered Messages Your Hotel Should Be Sending To Guests
Depending on the context, the situation, and the guest, these messages could be sent via email, SMS, or push notification to your hotel branded mobile app
City Hotels See a Small Boost and Mobile Revenue Soars at 60%
While it’s uncertain how indoor dining restrictions across the industry will make people feel, let’s focus on our latest hotels booking trend for now