mobile
The Importance of Your Hotel Pre-Stay Email
You want to start with an email that introduces yourself and your hotel. Keep it short and sweet, instead of overwhelming them with your special offers
5 Emails You Should Be Sending Every Guest
Here are five hotel emails your guests expect… Are you sending them to every guest? Let’s dig a little deeper into the purpose of each type of email
The Importance of Personalisation
As consumers, we are all increasingly experiencing personalisation everyday from all kinds of brands we interact with – Spotify and Netflix, for example
How WhatsApp Is Revolutionizing the Hospitality Industry
Change in the needs and wants of travelers plays a significant role in bringing WhatsApp and its business solutions to the hotel industry
360° Approach to Guest Personalization and Revenue Generation
The shift in technology and market demand offers hotels an opportunity to reimagine their revenue strategies and offer a hyper-personalized guest journey
How To Optimize The Customer Journey For Mobile Connected Guests
Make sure your mobile website showcases your property with stunning images, glowing reviews, recommendations and special promotions
Beyond Emojis: Leveraging WhatsApp To Improve Guest Experience
WhatsApp has evolved from just updates to becoming an industry leader, offering hotels an avenue to effortlessly integrate into their guests’ daily lives
Do’s and Don’ts of Hotel Guest Mobile Messaging
Instead of trying to get your guests’ attention 24/7, your send strategy should be to optimize sends during specific phases of the guest journey
A Hotelier’s Guide To Crafting A Mobile-Friendly Website
Mobile-friendly and responsive website designs are more intuitive, accessible, and allow for quicker decisions and higher conversions
5 Underutilized Ways to Drive Incremental Revenue at Your Hotel
Here are a few ways to capitalize on incremental revenue with existing guests. Most of these tips can also increase guest satisfaction, boosting reputation