The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores
Depending on the context, the situation, and the guest, these messages could be sent via email, SMS, or push notification to your hotel branded mobile app
While it’s uncertain how indoor dining restrictions across the industry will make people feel, let’s focus on our latest hotels booking trend for now
When deciding on website structure, it’s easy to get lost in trends and best practice. In reality, you just need it to show your hotel in the best way
Ensuring your direct sales maintain their quota is in your hands. If you wait for everything to return to normal, OTA’s will be the ones to exploit change.
In order to prepare for the reopening and upcoming booking boom you need to have these key components of a highly converting website in place
Automating only certain guest messaging and tasks cut out unnecessary steps while quickly reassuring guests that we are handling it