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Hotels

Marriott is using mobile messaging to transform visiting a hotel

Marriott Hotels is redefining the hotel visit with mobile at the center, enabling members of its loyalty program to engage in real-time conversations with staff before, during and after a […]

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How should you price resort fees?

Resort fees are proving profitable in the hotel business, with $2.1 billion in revenues collected in 2013 with an estimated margin of 80% to 90%. But that does not necessarily […]

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eight ways hotels can improve online reservations

London-based start-up Triptease has released a list of eight things that hotels can do to improve online reservations, after surveying 1,000 people. Recommendations at the top of the list include […]

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Accor fights OTA with open enrollment for independents

Accor has rebranded itself into AccorHotels while also opening up its booking platform to independent hoteliers. This bold move is taking the fight to online travel agencies by giving independents […]

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Implementing direct bookings within the online distribution jungle

The world is on the move. Tourist arrivals and spending on leisure tourism keep growing and experiencing one of the highest growth rates is South-East Asia. Just this year, Thailand […]

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Kiev hotel industry still in recovery mode

The hotel industry in the Ukranian capital of Kiev has rebounded slightly in the time since 2014’s Ukranian revolution, which brought to a head months of civil unrest and fighting […]

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Digital Channels Drive Impressive Booking Growth

In the first quarter (Q1) 2015, digital channels – which include hotel websites (Brand.com) and Online Travel Agents (OTA) and Global Distribution Systems (GDS) – grew in popularity among individual […]

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Mobile Trends for Revenue Managers

To say that the world has changed in the past ten years is an understatement. A decade ago, mobile phones were still primarily used to make phone calls, a ‘tablet’ […]

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U.S. RevPAR outlook remains strong despite lag in economic indicators

PricewaterhouseCoopers has released its regular outlook report for the U.S. lodging industry, where it has been strong in occupancy and RevPAR. In fact, a higher-than-expected occupancy rate allowed the industry […]

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How to avoid “big data paralysis” – A Guide for Hoteliers

We have spent a good deal of time at the Analytic Hospitality Executive advocating for the value of big data for hospitality. Just a few months ago, for example, I […]

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