guest experience

Properties can create targeted marketing campaigns and personalized experience where guests ultimately spend more, do more and stay longer

Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here

Whilst today everyone talks about guest experience, what makes an experience unique and memorable, particularly in hospitality?

Personal interactions is increasingly hard to come by. In an industry grounded in hospitality and personalization, this approach seems counterintuitive

EU eIDAS II regulation presents a key moment for the hospitality industry. Embracing digital identity solutions could revolutionize the guest experience

What is the right way for hotels to optimize their digital operations and data gathering to deliver personalized and enhance the guest experiences?

Here are 5 signs a hotel tech stack is outdated, along with tips on which state-of-the-art solutions to consider instead

Being guest centric means understanding and anticipating the needs of the guest, providing solutions before they even experience the problem

Understanding the guest journey from a guest first perspective provides insights in how to optimize each interaction to enhance satisfaction and loyalty

Guest ratings are more subjective than professional ratings and we wanted to compare how the two stack up. To do this we used our industry standard index, the GRI