guest experience

10 Booking Trends and Stats to Drive Guest Experience and Revenue
Hotels have an incredible opportunity to exceed guest expectations and maximize revenue potential with the help of new-age tools and processes
Attraction Strategy: Maximizing Revenue per Guest
With an effective attraction strategy in place, the focus shifts to maximizing the value of each guest interaction
What are 5 Must Have Features to Look for in a PMS?
Your PMS should improve guest experiences and provide a solid foundation for long-lasting relationships, leading to increased revenue and profitability
Resurgence of PMS: Reclaiming Central Role in Hotel Technology
A modern PMS is not just a system for managing rooms and rates; it’s the nerve center of a hotel’s technological infrastructure
Being Guest-centric Helps to Increase Revenue. But How?
Yes, a guest-centric approach at heart means putting guest data at the centre and every decision should be made based on that

How AI Will Shape the Future Hotel Experience
We delve into how AI will revolutionize the hotel sector, transforming everything from personalized guest experiences to operational efficiency
The Hospitality Guest of the Future
The guest of the future lies among the rise of much more granular segments, subsegments and micro-segments focused on guest unique needs and desires
How the Best Hotels Deliver Exceptional Customer Experience
The luxury segment is projected to grow at 6 percent per year through 2025 and competition for customers is intensifying, as luxury hotels proliferate
Does an Experienced Hotelier Really Need Analytics?
The importance of analytics in the hospitality industry cannot be overstated, as it provides several critical benefits
Crafting Exceptional Responses to Your Hotel Online Reviews
We have seen hoteliers using reviews to appeal to or respond to the next traveler who may be reading reviews. This puts the original guest to the side