guest experience
Guest Personalization: What It Is and What It Isn’t
This is not to say that tech and AI are bad, but a reminder that at the end of the day, it’s your people that truly deliver guest personalization
Boosting Customer Service Scores: Strategies for Hotel Operators
Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge
Chatlyn “Who Are We”: In Conversation with Nicolas Vorsteher
We hear from Nicolas of chatlyn how an efficient modern communication approach can positively impact bookings and guest experience
Poor Guest Communication Impact is Bigger Than Lost Bookings
As well as discussing the challenges hoteliers face with guest communication Shaun will also give us a quick demo of how HiJiffy’s AI works
Maximize Return on Experience (ROE) with Data Driven Marketing
Properties can create targeted marketing campaigns and personalized experience where guests ultimately spend more, do more and stay longer
Cost to Hotels of Open Executive Positions and Loss of Momentum
Today we look at Hotel staffing and the impact an executive opening can have on a property – momentum is a key word here
Creating Memorable Guest Experiences: Personalization with Storytelling
Whilst today everyone talks about guest experience, what makes an experience unique and memorable, particularly in hospitality?
Keeping Hospitality Human: Importance of Personal Touch and Hotel Tech
Personal interactions is increasingly hard to come by. In an industry grounded in hospitality and personalization, this approach seems counterintuitive
EU’s New Digital ID: A Game Changer for Hotels
EU eIDAS II regulation presents a key moment for the hospitality industry. Embracing digital identity solutions could revolutionize the guest experience
Collecting Guest Preference Data: Critical Gaps and Discrepancies
What is the right way for hotels to optimize their digital operations and data gathering to deliver personalized and enhance the guest experiences?
