booking

How Hotel Chains Can Maximize Direct Bookings This Spring

For hotel chains and groups, the Spring seasonal surge is not just a revenue opportunity. It’s a testing ground. Here are five proven approaches

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Top 5 ADA Website Accessibility Issues Triggering Hotel Lawsuits

Here are the top five ADA website accessibility failures most often cited in lawsuits against hotels, and what hoteliers should understand about each

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Pre-arrival Communication Mistakes Hotels Must Avoid

To maintain guest confidence and ensure a seamless transition from booking to check-in, avoid these common pre-arrival communication pitfalls

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Why Hotels Should Add Bing to Their Channel Mix

When hoteliers think about hotel paid search advertising, most immediately focus on Google. While Google Ads remains a core part of any digital marketing strategy, relying on a single search […]

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The New Hotel AI Funnel: Discoverability vs. Transaction

Just like getting a hotel to rank on page one of Google, discoverability is about being an option in the consideration set, or were we even surfaced

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Successful Hotel CRM Adoption is About People, Not Tech

Hotels put so much effort into the Find and Book phases of the guest journey. Now it’s time to put the emphasis on the CRM in order to Grow

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AI Booking Agents Won’t Kill OTAs But Expose the Execution Layer

The future contest is not over where bookings are processed. It is whether the hotel is specified before the agents begin to optimize the path

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Personalization and 6 Direct Booking Tactics to Shape 2026

Personalization is more than a tactic, it is your competitive advantage. Here are six direct booking strategies that could define 2026

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How Hotels Win Group Sales with Seamless Amenity Booking

For years, hotel “amenities” were treated as line items, but now hotels are getting more sales with high-value amenities and frictionless group bookings

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The Hidden Revenue in Your Existing Database

Hidden revenue in your existing database is not theoretical. It is measurable and scalable. Your database is a portfolio of future bookings waiting for you

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