reviews

It’s not the end of the world when a guest @mentions you on social media. Like any interaction with a guest, they are customer service opportunities

The potential impacts of TripAdvisor on your hotel are of abundance – your ranking, volume and quality of reviews, in addition to your presence

Social listening will help you better understand how changes are trending among your consumer base – in a hotelier’s case, that would be future guests

Any element of your hotel experience could currently be acting as either a chute or ladder in the mind of a guest, impacting their score of your property.

Sizing up the competition plays a major part in your hotel’s marketing strategy. Your competitors have just as much sway in shaping guest demand and expectations as you do, and […]

Due to rising concerns that travelers have when booking, the data that supports their decision is now shifting its structure and content

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

Take a look at your hotel reviews since start of this crisis. How clear have you painted the travel experience for potential guests?

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue