reservations

Before you start tweaking your distribution strategy, go back to the drawing board and see if your business objectives are still valid

When looking at Western and Southern Europe, steady improvement has remained constant with the highest occupancy levels in Ireland and the U.K

Do you know what hotel customer service KPIs (key performance indicators) you should focus on to sell more rooms while providing service excellence?

Despite the many changes the hotel industry has undergone, one aspect remains the same, on the books data still plays a vital role for commercial teams

During high demand periods, staff working extra hours are paid higher rates for those hours, which doesn’t impact hotel profits as much as you think

During COVID-19, ownership groups and management companies took organizational decisions that impacted the effectiveness of Revenue Management

What can hotel reservations do that no website, IVR voice, or chatbot do? By asking the right questions, we can enable uniquely human engagement

How can you run a reservation department short-staffed and still be able to offer elevated guest service and increased revenues?

It is important a hotel takes initiative and follows up with potential guests throughout the entire booking process. This increases the chances of success

There is a general consensus that a good room upselling strategy brings a lot of value to the hotel. We summarise it in four points: