reservations
To Refund or Not to Refund?
Confronted with unimaginable numbers of cancellation requests and refund claims, for the main part the industry reacted sympathetically to customers
How Stay Restrictions in Revenue Management Can Boost Your Topline
Depending on your property, guest demographics and demand patterns in the market, stay restrictions can be a great way to boost your revenue
Are you Going to Miss The Best Time To Sell Hotel Rooms in 2023?
There are times when a hotel has the opportunity to present themselves as the remedy to travelers’ post-holiday blues; the Annual Sale is that opportunity
How can Hotels Promote Sales During the Off-Season?
As challenging as it may sound, there are several tactics that you can implement to bolster your off-season marketing strategy
Key Takeaways From 2022 for Hotel Revenue Managers
It’s the perfect opportunity to look back and reflect on some of the trends that have shaped the hotel industry, and hotel revenue management in particular
How to Use a CRM to Reimagine Guest Recognition and Loyalty
Hotels can use their CRS and CRM data to discern a great deal of insight into guest preferences, booking habits, and aspirations
‘Tis the Season to Boost Your Hotel’s Direct Bookings
Now is the time to take the reins and boost your direct bookings. We ho ho hope these examples inspire you to create your most festive holiday campaign
Hold The Phone! 6 Tips for Converting Hotel Calls to Bookings
Every phone call should be treated as a critical opportunity to establish a positive relationship that results in a booking and, ultimately, a loyal guest
The Power of Integrating AI into Your Hotel’s Call Center
While AI is not designed to replace your entire call center, it can significantly allow those employees to give full attention to more complex reservations
How Can You Make The Most Of An Overbooking Strategy?
You can minimise the risk of having to walk travellers if you have a solid overbooking strategy; this can help you get the most out of overselling