reservations

CRS Quickly Becoming Central Hub of Hotel Distribution Strategy

In today’s complex distribution landscape, more hotel companies are transitioning to a CRS-centric strategy to leverage the advantages

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How to Compose the Perfect Hotel Booking Confirmation Email

A confirmation email has the power to build your guest’s trust and loyalty, get them excited about their upcoming stay, and generate additional revenue

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Reservations Call Scoring: Does Your Criteria Need Updating?

Evaluate your call criteria to ensure it is helping your reservations and front desk agents capture more bookings from today’s real-world callers

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Hotel Occupancy Rate Prediction Challenges

While occupancy rate is essential for deciding whether your management strategies succeed or fail, there are things you should keep in mind with this KPI

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Should I Choose a Rule-Based or an AI Hotel Chatbot?

Simply put, there are two types of chatbots: rule-based and AI chatbots. Each has its benefits and fits different needs

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12 Easy Ways To Secure More Direct Voice Reservations

Despite the predictions of its demise, the voice reservations channel is alive and well for all sectors of the lodging industry

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How do Restrictions Work in Hotel Revenue Management

By managing restrictions, one has the ability to set controls over which bookings are accepted on specific dates or rate types. NB: This is an article from Rateboard For example, […]

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9 Proven Ways to Increase Occupancy in Hotels

Here are 9 ways to boost your occupancy, recognising the shifting landscape of geopolitics, economics and, in some areas, a possible resurgence of COVID-19

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Omnichannel Communication: The Game-Changer Hotels Need Now

To truly harness the transformative potential of an omnichannel service within the hotel industry, we must first delve into the differences

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To Refund or Not to Refund?

Confronted with unimaginable numbers of cancellation requests and refund claims, for the main part the industry reacted sympathetically to customers

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