reputation

With poor guest experiences being a main driver of chargebacks, there’s a real risk of creating a vicious cycle that leads to poor reviews and reputation

How can you make the most of check-out to improve guest satisfaction and hotel reputation? Here are four tips that can make a difference

Hopper hotel reviews are presented as ‘user ratings’ and your hotel is shown to all Hopper users who are searching for accommodation in your area

Grow your hotel’s profitability and digital presence by mastering online review management. Explore practical strategies, understand the guest perspective, and leverage reviews to market your establishment in the digital landscape

We look at the data, the potential value, and examples of correlations and cause-effect relationships that could benefit hoteliers

Implementing these strategies will help increase your hotel’s review score, which is crucial for attracting more guests and improving your online reputation

Effective conflict resolution goes beyond proving who’s right and who’s wrong. Let’s explore the best strategies to help you deal with unhappy guests

Because of the reach of these channels and the influence they have, negative ratings and reviews have a disastrous impact on a hotel’s financials

We explore everything you need to know about Google hotel reviews and provide valuable insights to enhance your hotel’s reputation and attract more guests

The more prepared you are to handle guest complaints, the less likely negative experiences will damage your hotel reputation and guest reviews