reputation
Responding to Hotel Guest Reviews: How to Do It Right!
Responding to hotel guest reviews can be very time-consuming. There are a few tips to be as efficient as possible when dealing with this task
How To Turn Negative Hotel Reviews Into Positive Experiences
Negative hotel reviews need not be detrimental to your establishment’s reputation. Instead, they can be valuable opportunities for growth and improvement
How Guest Reviews Directly Affect the Hotel Revenue
A hotel’s reputation has major influence on revenue through effects on price perception of guests, as a customer loyalty measure, and a marketing factor
These are the Review Channels Hotels Must Prioritize
We sought to uncover more specific influences besides common internet search engines to help determine which review channels should be the main focus
3 Steps to Leverage Guest Feedback During Peak Season
Peak season brings its challenges, but with some foresight and preparation, you can still ensure you meet the expectations of your guest
5 Examples of Hotel Managers Responding to Reviews Like Stars
Crafting stellar replies to reviews is easier said than done. In practice, it means a lot of time spent on addressing each review as a unique conversation
How to Stay on Top of Your Guest Feedback
Guest feedback holds the key to unlocking invaluable insights that can drive operational improvements and enhance guest satisfaction
Fake Hotel Reviews: As AI Explodes Can We Trust What We Read?
AI is turning reviews upside down, generating fake reviews that are increasingly more difficult to distinguish from those written by the average traveller
Why You Need an AI Response Generator for Guest Review Replies
AI can play a valuable role in helping hotels manage review responses by analyzing reviews, generating suggested responses, and assisting sentiment analysis
Strategies For Building A Strong Online Reputation For Hotels
Though there are many ways to build your online reputation, here are the most vital methods you should incorporate into your ORM strategy