reputation
The Best Way To Get A Higher Ranking On TripAdvisor
A hotel’s TripAdvisor ranking is calculated using guest ratings however it’s not quite that simple. The current algorithm is based on assessing four areas:
A Simple Guide To Reputation Management For Luxury Hotels
The quantity and quality of your reviews, management responses, social media posts and photo uploads play a key role in your hotel reputation management
Guest Satisfaction in Hotels: 7 Ways to Improve It
It was my friend’s birthday yesterday. To give him a surprise, I ordered a choco lava cake from a newly opened bakery in our vicinity. NB: This is an article […]
4 Essential Hotel Metrics Every General Manager Should Track
Managing a hotel requires visibility and insight into your operations from every angle. Understanding hotel metrics, and how to measure them, is key
Want to Avoid Negative Hotel Reviews? [Don’t Do These]
There a two words that give hoteliers a nightmare: Negative reviews. Almost every hotel struggles with reviews in 3 ways. Let me suggest how to avoid them
How to Respond When a Guest @Mentions You
It’s not the end of the world when a guest @mentions you on social media. Like any interaction with a guest, they are customer service opportunities
Benefits to Social Listening Beyond Identifying Gaps in Guest Experience
Social listening will help you better understand how changes are trending among your consumer base – in a hotelier’s case, that would be future guests
Identifying Gaps in Your Hotel Experience to Positively Impact Reviews
Any element of your hotel experience could currently be acting as either a chute or ladder in the mind of a guest, impacting their score of your property.
How COVID is Affecting Guest Satisfaction
Results from the six month period show that hotel guest satisfaction took a U-turn. Nearly every major hotel chain saw guest satisfaction numbers decrease
Booking Platforms and the Three R’s: Recent, Relevant, Reviews
Due to rising concerns that travelers have when booking, the data that supports their decision is now shifting its structure and content