reputation

Results from the six month period show that hotel guest satisfaction took a U-turn. Nearly every major hotel chain saw guest satisfaction numbers decrease

Due to rising concerns that travelers have when booking, the data that supports their decision is now shifting its structure and content

Generating an email list and sending emails out to previous guests may seem daunting, but it’s key to help you earn valuable new reviews

Only by balancing artificial intelligence and human revenue management strategy can help a hotel survive, and thrive, in the post-COVID world

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue

What effect does a consistent social media strategy, highly rated online reputation, and timely review response plan have on properties

Sentiment Analysis has proved very beneficial for hotels. When you pay attention to reviews, you can identify sentimental reviews to answer

Regardless of what kind of reputation you currently have more work can and should be done in order to ensure the future success of your business

In order to boost guest loyalty, get more referrals, and grow your business year after year, you have to spend time proactively managing your reputation

During insecure times, information is key. Whether Google, TripAdvisor, or any other reviews site, communication is vital to reassure and set expectations